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PMR's Editorial philosophy:
"It is only by standing on the shoulders of
giants that I have been able to see further."
Sir Isaac Newton,
1642–1727
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Research Survey Overview – Courier Companies
Guaranteed arrival, every time
PMR.africa has conducted its annual, national survey assessing Courier Companies in South Africa.
The respondents rated the Courier Companies across a range of 10 attributes: BEE policy; company website (informative, easy to navigate); flexibility/go the extra mile; online financial reports, quotations, orders, track and trace; professional appearance of the company (uniforms and vehicles); reliability; speed of delivery; staff (knowledge, politeness, friendliness, helpfulness); track and trace – control systems of documents and parcels; and value for money. The ratings are based on the perceptions of the respondents.
Respondents were asked to give verbatim comments on the perceived strengths and weaknesses of the courier companies they rated.
South African Owned Courier Companies
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Overall Rating
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COMPANIES OPERATING INTERNATIONALLY
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| Skynet Worldwide Express |
4.17 |
COMPANIES OPERATING DOMESTICALLY
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| Globeflight Worldwide Express SA (Pty) Ltd |
4.55 |
| Skynet Worldwide Express |
4.13 |
| UTi SA t/a UTi Sun Couriers |
4.00 |
| Berco Express (Pty) Ltd |
3.97 |
Foreign Owned Courier Companies
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OPERATING INTERNATIONALLY
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| DHL International |
4.54 |
| TNT Express Worldwide |
4.08 |
OPERATING DOMESTICALLY
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| Dawn Wing - A division of DPD Laser Express Logistics (Pty) Ltd |
4.00 |
Specialist Courier Services
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| Express movement of banking freight such as cheques, mail and other banking documents and instruments |
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| Mounties, a trading division of UTi Sun Couriers (Pty) Ltd |
3.86 |
Research Report
A detailed business intelligence research report providing competitive insight of strategic value is available. The research report includes comparative tables and graphs of all the courier companies rated, verbatim comments as well as demographic details delivered on CD with a PowerPoint presentation. For more information see
Research Methodology or contact Johan Hattingh on (011) 880-4720.
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How the survey was conducted
Universe: Listed and large companies in South Africa, and local, provincial and national Government Departments in South Africa.
Timing: Interviews were conducted during November and December 2007, and January 2008.
Sample:
A random, national sample of 201 respondents comprising of accounts/administrative managers, dispatch/distribution managers, financial managers, office/purchasing/ sales managers, personal assistants and receptionists.
Methodology: Interviews were carried out telephonically utilising semi-structured questionnaires. Back-checks were conducted at all stages of the fieldwork, 100% checked on input quality and completeness.
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