Research Survey Overview – Freight Forwarders
Freight Forwarders
PMR.africa has completed its annual, national survey on freight forwarding companies in South Africa. Exporters and importers rated the freight forwarders across a range of 16 attributes: ability to offer alternative transport solutions; black economic empowerment (BEE); electronic access to data; online financial reports; overall relationship with the agent; predictability of delivery; pro-active communication from the agent
(i.e. do they contact you); problem solving; quality of overseas forwarding services; quality/correctness of documentation
(i.e. customs, transport documents and invoices); reliability; representation in the major trading areas; risk management of products being transported; track and trace/indent monitoring; value-added solutions up and down the supply chain; and value for money.
The respondents were asked to give verbatim comments on the perceived strengths and weaknesses of the freight forwarders they rated; indicate whether they were importers and/or exporters; to specify the types of products they imported and/or exported and applicable destinations; and whether the freight forwarder had a SARS accreditation. These ratings are based on the perception of the respondents.
Finalists:
Finalists are those companies that made cut-off criteria of being rated by at least 4% of the sample and with mean score of 3.40 or higher out of 5.00.
Freight Forwarders
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Mean Score
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| Safcor Panalpina |
4.36 |
| DHL Global Forwarding SA (Pty) Ltd |
4.10 |
| Expeditors International |
4.05 |
| Rohlig-Grindrod (Pty) Ltd |
4.04 |
| Kuehne + Nagel (Pty) Ltd |
3.96 |
| UTi Worldwide |
3.96 |
| Schenker (S.A.) (Pty) Ltd |
3.49 |
Research Report
A detailed business intelligence research report providing competitive insight of strategic is available. The research report includes comparative tables and graphs of all the companies rated, verbatim comments as well as demographic details delivered on CD with a PowerPoint presentation. 4-year trends are available. For more information see
Research Methodology or contact Johan Hattingh on (011) 880-4720.
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How the survey was conducted
Universe: Exporters and importers based in South Africa.
Timing: Interviews were conducted during December 2007, and January and February 2008.
Sample:
A random, national sample of 152 respondents dealing with international freight and comprising of logistics, operational and warehouse managers.
Methodology:
Interviews were carried out telephonically utilising semi-structured questionnaires. Back-checks were conducted at all stages of the fieldwork. 100% of the questionnaires were checked on quality and completeness.
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